About Jira Service Management
Jira Service Management is an AI-powered platform designed to unify Dev, IT, and business teams to deliver high-velocity service management. It offers tools for automating support interactions, managing requests, incidents, and changes, and scaling from small teams to large enterprises with customizable templates and integrations.
Key Features
- ✓ AI-powered support automation
- ✓ Request, incident, and change management
- ✓ Pre-configured templates for ITSM, customer service, and HR
- ✓ Multi-channel support including email, chat, and portals
- ✓ Customizable forms, workflows, and queues
- ✓ Embedded knowledge base
- ✓ Automation and escalation policies
- ✓ Audit logs and data residency options
- ✓ Unlimited email notifications
- ✓ Support for up to 20,000 agents and unlimited customers
Integrations (3)
Jira Service Management integrates with 3 popular tools and services.
Jira SoftwareConfluenceOpsgenie
Frequently Asked Questions
Is Jira Service Management free?
Yes, a free plan is available.
Who is Jira Service Management best for?
ITSM & DevOps Teams
What makes Jira Service Management different?
Modern service desk with tight Jira integration
Does Jira Service Management integrate with other tools?
Yes, Jira Service Management offers 3+ integrations including Jira Software, Confluence, Opsgenie and more.
What is the pricing model for Jira Service Management?
Per User pricing. From $20/user/mo